Privacy Policy
Introduction
Your privacy is important to me. This Privacy Policy outlines how I collect, process, use, and store your personal data when you use my services, purchase a product, or join my email list.
By booking an appointment, purchasing a product, or subscribing to my email list, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please refrain from using these services. Please note, the terms of this Privacy Policy may change from time to time without prior notice. I encourage you to review this policy periodically for any updates.
What Data I Collect and Why
To provide my services, products, and communications, I collect and store the following information:
Name and Age: Basic information to help me understand and personalise your experience.
Contact Information (Address, Email, Phone Number):
For Services: To communicate with you regarding your sessions. I will primarily use the method you initially contacted me through, but I may use alternative methods if necessary.
For Products: To process your order, provide updates, and deliver your purchase.
For Email Subscriptions: To send newsletters, updates, and offers.
Next of Kin/Medical Professional’s Details (for Services): In rare circumstances, such as if I am concerned about your safety, I may contact your next of kin or medical professional. I will inform you beforehand if I need to do this.
Session Notes (for Services): Concise records of our sessions, including key issues discussed, therapeutic techniques used, and significant insights or breakthroughs.
Sharing Your Data
I respect your privacy and am committed to safeguarding your data. I will not sell or share your information for unethical purposes. Your data may only be shared under the following circumstances:
Legal Requirements: If my notes are subpoenaed by a court.
Safety Concerns (for Services): If I believe you or someone else is at risk of harm, I may share relevant information with appropriate authorities.
Professional Supervision (for Services): To maintain professional standards, I may discuss your case with a supervisor, but only your first name will be used.
Third-Party Providers: For processing payments, delivering products, or managing email communications, I may use trusted third-party services. These providers are obligated to protect your data in compliance with data protection regulations.
How I Store Your Data
Hard Copies: Session notes and other personal data (for services) are stored in a locked filing cabinet.
Digital Storage:
Service-related notes are transferred using your initials to a password-protected computer after our work concludes.
Product orders and email subscription details are stored securely on a password-protected system or platform.
Mobile Contact Information: Your phone number may be stored on my business mobile phone with your first name and last initial. Only I have access to this information.
Retention and Disposal of Data
For Services: I will retain your personal data and session notes for the duration required by my insurer, currently 7 years. After this period, all personal documents will be securely destroyed, and your phone number will be deleted from my mobile phone.
For Products and Email Lists: Your information will be retained for as long as necessary to fulfil your purchase or maintain your subscription. You may unsubscribe from emails at any time using the link provided in every email.
Consent
By booking a discovery call or appointment, purchasing a product, or subscribing to my email list, you consent to your data being collected, stored, and used as outlined in this Privacy Policy.
Contact
If you have any questions or concerns about how your data is managed, please feel free to contact me.